terms

Terms and Conditions – Truebond

Effective Date: May 2026

IMPORTANT: Please read these Terms carefully before using Truebond. These Terms form a legally binding agreement between you and Truebond Technologies Private Limited. Certain statutory rights, including rights available under consumer-protection and data-protection law, cannot be excluded by contract and are preserved by these Terms.

1. Introduction, Acceptance and Legal Basis

1.1 These Terms and Conditions of Use, together with the Privacy Policy, Community Guidelines, Safety Tips, subscription/refund disclosures and any other policies expressly incorporated by reference (collectively, the “Terms”), govern access to and use of the Truebond mobile application, website and related services (the “Platform”).
1.2 The Platform is owned and operated by Truebond Technologies Private Limited (the “Company”, “Truebond”, “we”, “us” or “our”). “User”, “you” and “your” mean any person who accesses or uses the Platform.
1.3 By creating an Account, clicking or tapping “I Agree”, downloading, installing, accessing, purchasing a Subscription through, or otherwise using the Platform, you confirm that you have read and understood these Terms and agree to be bound by them. Electronic formation and acceptance of contracts are recognised under the Information Technology Act, 2000, including Section 10A, read with the Indian Contract Act, 1872.
1.4 These Terms are intended to operate consistently with applicable Indian law, including the Information Technology Act, 2000 (“IT Act”), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time (“IT Rules”), the Bharatiya Nyaya Sanhita, 2023 (“BNS”), the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 to the extent applicable, the Guidelines for Prevention and Regulation of Dark Patterns, 2023, the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 (“Aadhaar Act”) to the extent the Company relies on Aadhaar-based verification, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and Digital Personal Data Protection Rules, 2025 as and when the relevant provisions are in force.
1.5 As of the Effective Date, certain substantive provisions of the DPDP Act and corresponding Rules are subject to phased commencement. References in these Terms to rights or obligations under the DPDP framework apply to the extent such provisions are in force and otherwise reflect the Company’s intended privacy standards. Nothing in these Terms is intended to misstate the statutory commencement of any provision.
1.6 If you do not agree to these Terms, you must not access or use the Platform.

2. Definitions

• “Account” means the profile or account created by a User to access the Services.
• “Applicable Law” means all laws, rules, regulations, notifications, orders and binding directions applicable in India to the Company, the Platform, the Services or a User.
• “Content” or “User Content” means photographs, videos, text, biographical information, prompts, messages, voice notes, audio, profile information or other material uploaded, posted, generated, shared or transmitted by a User through the Platform.
  “Match” means a mutual expression of interest between Users generated through Platform functionality.
• “Services” means matchmaking, social-discovery, communication, safety, verification, subscription and connected features made available through the Platform.
• “Subscription” or “Premium Services” means any paid plan, in-app purchase, premium feature or recurring service offered through the Platform
• “Synthetically Generated Information” or “SGI” shall have the meaning assigned under the IT Rules, where applicable, and includes information created or materially altered using computer resources in a manner covered by the applicable statutory definition.

• “Verification Data” means Aadhaar-derived data (including any masked Aadhaar reference, Reference ID/UID token and demographic response obtained through permitted offline verification), selfie/liveness images and video, other government-identity-document data, and any facial-matching or facial-recognition output generated for the purpose of identity or age verification under Clause 4.

3. Eligibility and Capacity

3.1 The Services are strictly intended for persons who are eighteen (18) years of age or older. By creating an Account, you represent and warrant that you are at least 18 years old.
3.2 You further represent that you are competent to contract under Sections 10 and 11 of the Indian Contract Act, 1872; are not prohibited by Applicable Law from using the Services; and are not using the Platform for an unlawful purpose.
3.3 The Company may request reasonable proof of age or identity, which may include Aadhaar-based verification or another government-issued identity document as described in Clause 4, and may suspend or terminate an Account where it reasonably believes that the User is under 18, has materially misrepresented identity or age, or is otherwise ineligible.
3.4 The Platform is intended for genuine personal connections. Commercial solicitation, unauthorised advertising, escort or sex-work solicitation, trafficking, fraud and other unlawful use are prohibited.

4. Account Registration, Security and Verification

4.1 Registration may require a valid mobile number, email address, OTP verification, photo verification or other verification steps made available by the Company.
4.2 You must provide accurate, current and complete information and keep it updated. Unless expressly permitted by the Company, each person may maintain only one Account.
4.3 Fake, bot, impersonated, misleading or unauthorised Accounts are prohibited.
4.4 You are responsible for safeguarding your credentials and for activity carried out through your Account, except to the extent resulting from the Company’s breach of Applicable Law or security obligations. You must promptly notify us of suspected unauthorised access.
4.5 Identity and Age Verification. The Company may require or offer identity and age verification as a condition for creating an Account, accessing particular features, obtaining a verification badge, or maintaining the safety and integrity of the Platform. For this purpose, the User may voluntarily submit one or more government-issued identity documents accepted by the Company, including an Aadhaar card, passport, driving licence, voter identity card or such other document as may be notified by the Company from time to time, together with a live selfie, liveness check, video verification or any other verification mechanism made available by the Company. Identity verification shall be undertaken only with the User’s free, specific and informed consent and solely for the purposes of confirming identity, verifying age, preventing fraud, detecting impersonation, ensuring Platform safety and complying with Applicable Law.
4.6 Processing of Indentity Documents. The Company shall process identity documents solely for the purposes specified in Clause 4.5. The Company may extract, compare and retain only such information from the submitted document as is reasonably necessary for identity and age verification, fraud prevention, dispute resolution, safety, compliance with Applicable Law and operation of the Services. The Company shall not use identity documents or information derived from them for advertising, profiling unrelated to verification or safety, or any other purpose inconsistent with the Privacy Policy or Applicable Law.
4.7 Aadhaar Verification. Where a User voluntarily chooses to submit an Aadhaar card for verification, such verification shall be carried out in accordance with the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016, applicable regulations, UIDAI directions and other Applicable Law. Submission of an Aadhaar card shall be voluntary unless Applicable Law expressly requires otherwise. A User who does not wish to submit an Aadhaar card may verify identity through another government-issued identity document accepted by the Company. The Company shall not publish, disclose or misuse the User’s Aadhaar number and, where reasonably practicable, shall mask, redact or otherwise minimise the collection and retention of Aadhaar-related information in accordance with the principles of data minimisation and purpose limitation.
4.8 Selfie and Liveness Verification. The Company may require a User to capture a live selfie, photograph or short video to verify that the person creating or using the Account is the same individual whose identity document has been submitted. With the User’s consent, the Company may compare the facial image contained in the submitted identity document with the live selfie or video, and may also compare such image with the User’s profile photographs, solely for the purposes of identity verification, age verification, fraud prevention, prevention of impersonation, account security and Platform safety. The resulting verification status, similarity score or match determination may be retained for verification and security purposes. Facial images and biometric information shall not be processed for any unrelated purpose without obtaining any consent required under Applicable Law.
4.9 Retention and Deletion of Verification Data. Identity documents, Verification Data and information generated during the verification process shall be retained only for so long as reasonably necessary to complete verification, investigate fraud or misuse, respond to legal claims or disputes, comply with Applicable Law or fulfil statutory record-retention obligations. Thereafter, such information shall be securely deleted or irreversibly anonymised in accordance with the Company’s Privacy Policy and data-retention schedule.
4.10 Security Safeguards. The Company shall implement appropriate technical and organisational measures to safeguard identity documents, Verification Data and information derived from the verification process, including encryption during transmission and storage, restricted access on a need-to-know basis, audit logging, secure storage, access controls and other reasonable security practices consistent with Applicable Law. Identity documents and Verification Data shall be protected against unauthorised access, disclosure, alteration, misuse or destruction.
4.11 No Guarantee from Verification. Successful completion of Aadhaar-based verification, document-based verification, or selfie/liveness verification confirms only that the specific check described was completed. It does not guarantee a User’s intentions, conduct, marital status, criminal history, employment or other represented facts, and does not constitute a criminal-background or government-identity check beyond what is expressly described on the Platform.
4.12 Unless expressly represented as a specific feature, the Company does not conduct comprehensive criminal-background, sex-offender-registry or government-identity checks on every User. Any verification badge or process is limited to the checks expressly described on the Platform (which may include the Aadhar-based and selfie/liveness verification described in Clauses 4.5 to 4.11) and does not guarantee a User’s identity, conduct, intentions or safety.

5. Nature of Services, Intermediary Role and Safety

5.1 The Platform facilitates discovery and communication between Users. To the extent the Company receives, stores or transmits third-party information on behalf of Users, it acts as an intermediary within the meaning of Section 2(1)(w) of the IT Act. Any protection available under Section 79 of the IT Act is subject to the conditions in Sections 79(2) and 79(3), the due-diligence requirements under the IT Rules and other Applicable Law.
5.2 The Company does not guarantee compatibility, marriage, a relationship, authenticity of every profile, or any particular outcome. Users remain responsible for their own decisions and interactions.
5.3 Users should exercise appropriate caution, including meeting initially in public places, informing a trusted person of meeting plans, avoiding unnecessary disclosure of financial or sensitive information, and independently assessing the identity and conduct of persons met through the Platform.
5.4 Nothing in these Terms excludes or limits any duty or liability of the Company that cannot lawfully be excluded, including mandatory obligations arising under consumer, data-protection, intermediary or other Applicable Law.

6. User Conduct and Prohibited Activities

6.1 Users shall not host, display, upload, modify, publish, transmit, store, update or share any information or Content prohibited by Applicable Law or by the IT Rules, including Rule 3(1)(b), as amended from time to time.
6.2 Without limiting Clause 6.1, Users shall not:
upload or share Content that belongs to another person without a lawful right to do so;
publish Content that is obscene, pornographic, paedophilic, invasive of another’s privacy, insulting or harassing on prohibited grounds, harmful to a child, or otherwise unlawful;
upload or transmit material constituting or facilitating offences relating to obscene or sexually explicit electronic material or child sexual material, including conduct covered by Sections 67, 67A or 67B of the IT Act;
harass, sexually harass, stalk, threaten, intimidate or unlawfully monitor another person, including conduct falling within Sections 75, 77, 78 or 79 of the BNS where applicable;
impersonate another person, misrepresent age or identity, create fake or deceptive profiles, catfish another User, or misrepresent the origin or authenticity of Content;
solicit money, gifts, cryptocurrency, investments or financial assistance through deception, romance scams, investment fraud or similar conduct;
use the Platform for prostitution, escort services, trafficking, commercial sexual solicitation or any unlawful sexual activity;
send unsolicited intimate, nude or sexually explicit images or communications;
infringe intellectual-property, privacy, publicity or other third-party rights;
upload malware, viruses or harmful code; scrape, crawl, data-mine, reverse engineer or use automated access except as expressly authorised by the Company and permitted by law;
advertise, promote or sell goods or services without prior written permission from the Company;
use the Platform to threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, public order, or to incite the commission of a cognisable offence, where prohibited by law;
knowingly publish patently false or misleading information in circumstances prohibited by Applicable Law.
6.3 The Company may use reasonable moderation measures, including automated tools and human review, to enforce these Terms. Voluntary moderation does not relieve the Company of mandatory obligations imposed by law.
6.4 Where the Company receives a valid court order, government notice or direction requiring removal or disabling of access, it shall act in accordance with Section 79(3)(b) of the IT Act, Rule 3(1)(d) of the IT Rules and other Applicable Law, including the applicable statutory timelines.

7. Synthetically Generated, AI-Generated and Manipulated Content

7.1 Users must not use AI-generated, synthetically generated, deepfake, morphed, cloned or materially manipulated Content to deceive, impersonate, defraud, harass, sexually exploit or otherwise harm another person.
7.2 Where the IT Rules impose obligations concerning Synthetically Generated Information, the Company may require declarations, labels, provenance information or other disclosures; may apply or preserve labels or metadata; and may restrict, remove or disable access to SGI as required by Applicable Law.
7.3 Users shall not remove, conceal, falsify or tamper with a label, provenance marker or disclosure that the Company or another person is legally required to apply to SGI.
7.4 If Truebond introduces tools that enable Users to generate or materially alter Content using AI, separate feature-specific disclosures, safeguards and usage rules may apply.

8. User Content and Licence

8.1 Subject to rights of third parties, you retain ownership of User Content you lawfully upload.
8.2 By posting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, process, adapt solely as technically necessary, display, transmit and distribute such Content for operating, securing, moderating, providing and improving the Services, and for promoting the Platform only where such promotional use is consistent with the Privacy Policy, your settings/consent where required, and Applicable Law.
8.3 You represent that you own or have all rights and permissions necessary for User Content and that its use as contemplated by these Terms does not infringe third-party rights.
8.4 The licence terminates when the relevant Content or Account is deleted, except to the extent continued retention or processing is reasonably necessary for legal compliance, safety, fraud prevention, dispute resolution, backups, enforcement, or where Content has already been shared with other Users and cannot reasonably be withdrawn from their lawful copies.
8.5 Nothing in this Clause authorises the Company to use User Content in a manner prohibited by Applicable Law or inconsistent with mandatory data-protection rights.

9. Subscriptions, Billing, Auto-Renewal and Refunds

9.1 Certain features may be offered as Premium Services. The price, billing period, material features and applicable taxes will be displayed before purchase.
9.2 Payments may be processed through app stores, UPI or authorised payment aggregators and may also be subject to the relevant payment provider’s terms.
9.3 Where a Subscription automatically renews, the renewal terms, price and cancellation method shall be disclosed before purchase. Users may cancel future renewal through the method identified at purchase, account settings or the relevant app store/payment provider.
9.4 Subject to Applicable Law and the relevant app-store/payment-provider policy, Truebond may offer a full refund request within twenty-four (24) hours of purchase where no Premium Service has been used. This contractual policy does not restrict any refund, replacement, compensation or other remedy that a consumer is entitled to under mandatory law.
9.5 Except where required by Applicable Law, the applicable app-store/payment-provider rules, or an express refund policy displayed at purchase, fees for already supplied or consumed Premium Services may be non-refundable.
9.6 Truebond shall not use dark patterns or deceptive interface practices prohibited under the Consumer Protection Act, 2019 and the Guidelines for Prevention and Regulation of Dark Patterns, 2023. Subscription traps, misleading urgency, drip pricing, forced action and other prohibited practices shall not be used.

10. Intellectual Property Rights

10.1 The Platform, including the Truebond name, logo, software, source code, interface, design, graphics and Company-created content, excluding User Content, is owned by or licensed to the Company and is protected by Applicable Law.

10.2 Subject to these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for lawful personal, non-commercial use.

10.3 No right to copy, commercially exploit, reverse engineer, distribute or create derivative works from the Platform is granted except where such restriction is prohibited by law.

11. Third-Party Services

11.1 The Platform may integrate third-party services, including login, payment, mapping, communication, analytics or verification services (including Aadhaar-permitted KYC User Agencies/Authentication User Agencies used under Clause 4). Their separate terms and privacy practices may apply.

11.2 The Company is not responsible for third-party acts or omissions except to the extent responsibility cannot be excluded under Applicable Law or the third party acts on the Company’s behalf in circumstances creating legal responsibility for the Company.

12. Privacy and Data Protection

12.1 The Company processes personal data in accordance with its Privacy Policy and Applicable Law. The Privacy Policy should be read together with these Terms.

12.2 Depending on features used, data processed may include profile information, photographs, contact details, approximate or precise location where enabled, preferences voluntarily disclosed, communications, Verification Data described in Clause 4, and technical/device information.

12.3 To the extent the relevant provisions are in force, the Company shall comply with the DPDP Act and DPDP Rules applicable to it as a Data Fiduciary, including applicable requirements concerning lawful processing, notice, consent where required, security safeguards, breach response, data-principal rights and grievance redressal.

12.4 The Company shall not describe data as a statutory category of “sensitive personal data” under the DPDP Act unless Applicable Law creates or applies such a category. Where the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 remain applicable during any transitional period, the Company shall comply with them to the extent required, including in respect of biometric information and facial-recognition data generated under Clause 4.8, which those Rules treat as a specially protected category.

12.5 Where location access is enabled, location information may be used for proximity and safety-related features as described in the Privacy Policy. The Platform should not reveal precise location to another User unless the relevant User has knowingly enabled such sharing.

12.6 Aadhaar-derived data and biometric/facial-matching data generated under Clause 4 shall be processed strictly for identity/age verification, safety and fraud-prevention purposes described in the Privacy Policy, and shall not be used for advertising, profiling unrelated to safety/verification, or shared with third parties except as described in the Privacy Policy, required for the verification mechanism itself, or required by Applicable Law.

12.7 Requests relating to personal data, including Verification Data, may be submitted using the privacy/grievance contact specified in the Privacy Policy or Clause 15.

13. Suspension, Restriction and Termination

 13.1 The Company may restrict, suspend or terminate an Account where reasonably necessary because of a breach of these Terms or Applicable Law, credible safety/fraud reports, underage use, impersonation, failed or refused verification under Clause 4 where verification is a mandatory condition of a feature, legal process, security risk or misuse of the Platform.

13.2 Where required by Applicable Law, the Company shall provide notice, reasons or an opportunity for grievance/appeal. Nothing in this Clause permits arbitrary action contrary to mandatory consumer or intermediary obligations.

13.3 Users may delete their Account through the in-app mechanism made available by the Company.

13.4 Following cancellation or withdrawal of registration, the Company may retain registration information for the period prescribed by Rule 3(1)(h) of the IT Rules (currently 180 days), and may preserve removed information and associated records where required under Rule 3(1)(g), Section 67C of the IT Act or other Applicable Law.

13.5 Clauses intended by their nature to survive termination, including intellectual property, accrued payment obligations, lawful retention, limitation of liability, indemnity and dispute provisions, shall survive to the extent legally permissible.

14. Reporting, Content Removal and Safety Complaints

19.1 To the maximum extent permitted by Applicable Law, the Company shall not be liable for indirect, incidental, special or consequential loss arising solely from a User’s independent interaction with another User or misuse by a third party.
19.2 Subject to Clause 19.3, where liability may lawfully be limited, the Company’s aggregate contractual liability arising from Premium Services may be limited to the amount paid by the User for the relevant Premium Services during the six (6) months preceding the event giving rise to the claim.
19.3 Clauses 19.1 and 19.2 do not exclude or restrict liability or remedies that cannot be excluded or restricted under Applicable Law, including mandatory consumer remedies, liability arising from fraud or wilful misconduct where non-excludable, or statutory obligations concerning personal data, biometric data, intermediary due diligence or other non-waivable rights.
19.4 Nothing in these Terms shall be construed as an unfair contract term or waiver of consumer rights under the Consumer Protection Act, 2019.

20. Indemnification

20.1 To the extent permitted by law, you agree to indemnify the Company and its officers, directors, employees and agents against third-party claims, losses and reasonable legal costs directly arising from: (a) your material breach of these Terms; (b) unlawful User Content posted by you; (c) your infringement of a third-party right; (d) your fraudulent, wilful or unlawful conduct; or (e) your submission of a forged, stolen or fraudulently obtained identity document or Aadhaar-derived data for verification.

20.2 This indemnity does not apply to the extent a claim or loss results from the Company’s own breach of Applicable Law, negligence where liability cannot lawfully be excluded, fraud, wilful misconduct or failure to perform a non-excludable statutory duty.

21. Governing Law and Dispute Resolution 

21.2 The parties should first attempt in good faith to resolve contractual disputes through written communication for a period of thirty (30) days, unless urgent relief is required or Applicable Law permits immediate recourse.
21.3 Subject to mandatory statutory jurisdiction available to a User, including jurisdiction under the Consumer Protection Act, 2019, courts at Patna, Bihar shall have exclusive jurisdiction over contractual disputes where Patna is otherwise a court of competent jurisdiction.
21.4 Nothing in Clause 21.3 restricts a consumer from instituting proceedings before a Consumer Commission having jurisdiction under Applicable Law, including the jurisdiction recognised by Section 34(2) of the Consumer Protection Act, 2019, or from exercising any other non-waivable statutory remedy.

22.1 Nothing in these Terms limits the rights of a “consumer” under the Consumer Protection Act, 2019 or remedies arising from deficiency in service, unfair trade practice, misleading representation, unfair contract terms or other conduct for which liability cannot be excluded.

22.2 To the extent the Consumer Protection (E-Commerce) Rules, 2020 apply to the Company or a particular transaction, the Company shall provide the disclosures, grievance mechanism and other compliance required by those Rules.

22.3 Pricing, subscription and cancellation interfaces shall be designed to provide clear and informed choice and to avoid dark patterns prohibited by Applicable Law.

23.1 Subject to Applicable Law, the Company shall not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, widespread telecommunications or cloud-service failures (including UIDAI or DigiLocker system outages affecting verification), pandemic, governmental action or other force-majeure events.

23.2 This Clause does not excuse obligations that Applicable Law requires to be performed notwithstanding such event.

24. Miscellaneous

24.1 Entire Agreement. These Terms and the policies incorporated by reference constitute the agreement between the User and the Company concerning use of the Services, subject to mandatory statutory rights.
24.2 Severability. If a provision is held invalid or unenforceable, it shall be interpreted or severed to the minimum extent necessary and the remainder shall continue in force.
24.3 Waiver. Failure or delay in enforcing a right is not a waiver of that right.
24.4 Assignment. A User may not assign these Terms without written consent. The Company may assign them in connection with a merger, restructuring, acquisition or transfer of the relevant business, subject to Applicable Law and applicable data-protection requirements.
24.5 Notices. Notices to the Company may be sent to the address/email in Clause 25 or the Grievance Officer where relevant. Notices to Users may be delivered through email, SMS, in-app notification or other lawful electronic means.
24.6 Headings. Headings are for convenience and do not affect interpretation.
24.7 Statutory references. References to a statute, rule or provision include amendments, substitutions and re-enactments from time to time. If a statutory timeline changes after the Effective Date, the legally prescribed timeline shall prevail over any inconsistent numerical timeline stated in these Terms.

Truebond Technologies Private Limited

Registered Office:

Ground Floor,Ward No.-7,Vill.-Byapur,P.O.-

Byapur,P.S.-Maner,Maner Road,Patna-801108

General Support Email: support@truebondz.com

Email : support@truebondz.com

Privacy/Data Protection Contact:

+91-9105901090

Grievance Officer Email: support@truebondz.com